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Individual Members

Enterprise Members

About Bonus Points for Individual Members of China Service Mall

  • 1. What can you do with your bonus points?
    Our member can exchange his/her bonus points for gifts and services including hotel rooms, car services, downloading Chinese study materials, etc.
  • 2. How can I get my bonus points?
    Customers can get corresponding bonus points in many ways. For example, successfully reserve services on our website (booking.at0086.com), posting threads in our forum, filling in our questionnaire, recommending our website to your friends, etc. Besides, you may get gift points by certain enterprises when you book their services.
  • 3. How do I register to become a member of China Service Mall and get the bonus points?
    You will be automatically accepted for registration and get bonus points as long as you make a reservation on China Easy Booking(booking.at0086.com).
  • 4. How many points will I get when submitting reservation once?
    You will get 20 bonus points as long as you submit any available reservation on our website. More points will be presented if you are an intermediate or senior member.
  • 5. How can I know how many points I have accumulated currently?
    You can check your current points by logging in to your member background and click “My points”.
  • 6. How do I exchange my bonus points?
    You can visit our Client Gifts Center to see what you may exchange for by your current points.
  • 7. What are “Exchange points” and “Upgrade points”?
    “Exchange points” means after each exchange, corresponding points will be deducted from your current cumulative points; “Upgrade points” means after each exchange, there will be no deduction of your current points and when your points cumulates to a certain number your membership will also get upgraded.
  • 8. I see some of “My bonus points” are marked with “Confirm by the order”. What does it mean?
    After you submit your reservation on our China Easy Booking, you will get corresponding points, which will be added to your account only when your reservation is successful.
  • 9. Can I exchange my bonus points for the reservation services on China Service Mall?
    Yes, you can. First you log in to our Client Gifts Center and click “Exchange my points for services”, then select the service you want to exchange (make it one week in advance). After you exchange successfully, you will be informed by a system message. No cancellation and alteration will be made once the exchange has been confirmed.
  • 10. How do I exchange for the items in download section?
    You will get 30 points after you make one reservation successfully, and if you post in any forum or help promote our website in any way, you will get more points. Once your cumulative points reach 50 or above, you can exchange for download items. If you are an intermediate or a senior member, you can download certain or all items for free.
  • 11. What is the valid period of my bonus points on China Service Mall?
    Your bonus points will be valid for one year from the date of your registration and zero cleared beyond the validity. The points’ validity of an intermediate member is two years while that of a senior member is not limited.
  • 12. Is there any way to know the expiry date of my points?
    If your bonus points are expired within one month, you will get a system message when you log in to your member background. If you are an intermediate or senior member, we will email to notify you.
  • 13. Is there any difference between an intermediate/senior member and an ordinary member?
    An intermediate member/senior member will enjoy more preferential treatment and get more gifts and services.
  • 14. How do I know whether I can get upgrade?
    When your account reaches the standard of upgrade, you will be notified with a system message. You can log in to your member background to finish your upgrade by following the tips of the system massage.
  • 15. How do I upgrade to be an intermediate/senior member?
    Member upgrade depends on your cumulative points. When your current cumulative points reach 8888 you may upgrade to be an intermediate member while when your current cumulative points reach 18888 you may upgrade to be a senior member. You may enjoy more preferential treatment after upgrade.
  • 16. Why is there no bonus point added to my account after I submit my reservation on China Service Mall?
    After you submit your reservation and successfully registered on our website, we will email you your account information and verification address, which you need to click to finish verification. After that, you will get the bonus points we give.
  • 17. Why is there no bonus point added to my account after I reply to the enterprise?
    We will add the points to you after confirmation.
  • 18. Is there any bonus point added if I book a group service?
    Sorry. We only give bonus points to individual account number. But you can consult with the service provider to get gift points.
  • 19. I submitted my reservation by two different accounts. Can I transfer the bonus points to one account?
    Sorry. Bonus points from different account numbers cannot be transfer to one account.
  • 20. Can I get more bonus points if I book a bigger service?
    We give 20 points to every ordinary member. If you book a service with a big amount, you may consult with our service provider to get gift points.
  • 21. Can I exchange my bonus points for cash?
    Sorry. Bonus points can only be exchanged for products, download documents and services in our Client Gifts Center.
  • 22. How do you send the gifts to me?
    We will send the gifts to you by air mail. If you are in China, you can take it by yourself or in any other ways.
  • 23. I’m in China now. Can I take the gifts by myself?
    You can come to our company to get your gifts within 7 working days from the date of your exchange. If you need your gifts sent by post, please indicate it.
  • 24. When do you mail my gifts after exchange?
    We will mail your gifts within 3 working days after confirmation. Please check it carefully.
  • 25. How can I return or exchange my gifts?
    Sorry. We don’t accept gift returning without any quality problem. If the gift you received has quality problems or has been damaged during the delivery, please contact our customer service center and we will help you to contact the supplier to get an exchange.

FAQs about Bonus Points for Enterprise Members of China Service Mall

  • 1. What can we do with our bonus points?
    Bonus points raise your company’s competitive strength in the same trade, and increase the amount of your products reservation. Meanwhile, you can recommend your hot services with your points, exchange for discount of cooperation services with China Service Mall or increase the amount of reservation.
  • 2. What are the main ways for enterprise members to get bonus points?
    After you sign a cooperation agreement with us and become our ordinary member, you will be given 500 points. You can also purchase up to 5000 points once for yourself (1 RMB=10 points). If your company is graded as our star enterprise or upgrade to be our VIP member, you will be given the corresponding points.
  • 3. How can I know how many points I have accumulated currently?
    You can check your current points by logging in to your member background and click “My points”.
  • 4. How do I give bonus points to my customers?
    You can mark the services of which you plan to give points with amount of the point. When customers choose your services, we will deduct your points from your account after confirmation.
  • 5. What is the valid period of the bonus points for the enterprise member?
    The valid period of the bonus points for an ordinary member is one year. We will notify you by a system message when your bonus points are about to be expired. If you upgrade to be our VIP member, your points’ validity will be no limited.
  • 6. What should I do if my bonus points are about to be expired?
    You can contact us and ask for exchange for reservation amount or other business on China Service Mall.
  • 7. What is an “Upgrade points”?
    “Upgrade points” is your cumulative points. After the points you giving to your customers is deducted, your upgrade points won’t be deducted. When your upgrade points cumulate to a certain amount, you will be upgrade to be a VIP member.
  • 8. Is there any difference between a VIP member and an ordinary member?
    A VIP member will enjoy more preferential treatment and our key recommendation. Corresponding discounts will be given for more consumption of our services and advertisements. We will increase the reservation amount of the enterprise by emphatically recommending its service products. Since a VIP enterprise is our key cooperation partner, we will provide website-building service for it freely to display its products. Besides, we will give some gifts as a present during the festival.
  • 9. How do I know whether I can get upgrade?
    When your account reaches the standard of upgrade, you will be notified with a system message. You can log in to your member background to finish your upgrade by the tips of the system massage.
  • 10. How do I upgrade to be a VIP member?
    Member upgrade depends on the cumulative points. When your current cumulative points reach 88888 you may upgrade to be a VIP member. You may enjoy more preferential treatment after upgrade.
  • 11. How do I buy bonus points?
    Please contact us if you want to buy bonus points. You can purchase up to 5000 points (500 RMB) once for yourself (1 RMB=10 points) and a lever rises by each 5000 points.
  • 12. Can I get any extra points if I buy a lot of them all at once?
    If you buy more than 50000 points all at once, we will give corresponding points for reward.