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Research Center Set up at TU
China Service Quality & Customer Satisfaction Research Center Set up at TU
On February 2, 2008, China Service Quality and Customer Satisfaction Research Center was set up at Tianjin University. Professor GONG Ke, President of Tianjin University, and Professor Claes Fornell, Director of National Quality Research Center from Denmark, attended the opening ceremony of the center. Prof.
Claes Fornell was also conferred its Honorary Director. The center is expected to advance service management research in the nation and develop Chinese customers’ behavior research in collaboration with high level international partners for better and faster development of China’s economy.